If there is a transaction that is stuck on "Pending" and if its a external transfer (external wallet address send) or internal transfer (sending to other usernames, phone numbers, or email addresses) for over 30 minutes, please contact us via Live Chat, E-mail, or open a support ticket. Please include the transaction ID number which is included in the transaction history for the pending transfer. You can view it by tapping the transaction in the history.
Articles in this section
- How do I view cryptocurrency charts & market data?
- How do I withdraw cryptocurrency from my Wallet?
- How do I sell cryptocurrency?
- How do I buy cryptocurrency?
- How do I search for a cryptocurrency on the app?
- What fiat currencies are available on the Wallet?
- Which cryptocurrencies do you support?
- What do I do if a transaction is failed?
- What do I do if a transfer is pending?
- What do I do if a deposit is missing?