Swipe Cardholders can report their card lost or stolen directly in the Swipe Wallet mobile application or via our firstname.lastname@example.org email address.
Report in App
To report the card lost/stolen in app follow the instructions below:
1. Open your Swipe Wallet App
2. Go to the "Card" tab
3. Go to the settings screen by tapping the icon on the top right of the screen.
4. Press "Report Lost/Stolen"
5. Follow the instructions on the page
6. Submit the form by pressing "Submit"
Users will now automatically have their card blocked and a replacement card shipped out.
Report via Email
To report the card lost/stolen via e-mail please send us a detailed email to email@example.com with your username from the e-mail on file. Lock your card in the Swipe Wallet App to prevent unauthorized use as their will be a delay in response. A representative will contact you within 2-3 business days.